Shipping & Handling | XIGO Home store
The shipment of your products is our highest priority and everyday we dispatch hundreds of products to satisfied customers across the world.
However, since the majority of our warehouses are Asia-based, our shipping and handling times can vary and we are therefore unable to offer next day delivery.
Once we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-3 days.
This refers to the time for the items to be shipped from our warehouse to the destination. For US-based deliveries, we would use ePacket which is a US postal service product which typically takes 7-14 days. For other international deliveries, the shipping time may vary.
Once your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time xigoeshop.com/pages/order-tracking. Please allow 1 to 3 working days for the tracking information to show. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.
Wrong address disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.
We do ship every item with extra padding. 99.9% of our products arrive in good condition.
If your item arrived damaged, please contact us with:
Your email used at checkout
Your order number
A picture of the damaged product
Our customer service team will reply to you within 24 hours.
XIGO Home Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at email@example.com.