Shipping & Handling

Shipping & Handling | XIGO eShop

 

International Shipping Time

This refers to the time for the items to be shipped from our warehouse to the destination.

Please take a look at the shipping times down below that reflects our current affected shipping times due to COVID-19 (does not include weekends/public holidays): COVID-19 Impact Page

Our shipping time is currently affected by the COVID-19 situation but rest assured that we will do our best to process and deliver your order as soon as possible.

We are committed to ensuring the health and safety of our employees and partners and are taking these preventive measures to help support the fight against the spread of COVID-19.

 

Processing Time

Once we receive your payment, we immediately dispatch your order to our warehouse for order verification, quality check, and packaging which can take an additional 1 – 3 business days.

 

Tracking

We provide tracking for every order.
Once your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from this page at any time. Please allow 1 to 3 working days for the tracking information to show.

  

Wrong address disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@xigoeshop.com if you believe you have provided an incorrect shipping address.

 

Damaged Items

We do ship every item with extra padding. 99.9% of our products arrive in good condition.
If your item arrived damaged, please contact us with:

- Your email used at checkout
- Your order number
- A picture of the damaged product
- Our customer service team will reply to you within 24 hours.

 

Lost/Stolen Packages

XIGO eShop is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@xigoeshop.com.

 

Unclaimed Orders

We are not responsible for any packages lost or returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.

 

Custom / Duty Fees

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.