COVID-19 Impact

COVID-19 FAQ Contact US

 
Coronavirus (COVID-19) Impact


We know that life might just upside down at the moment, and it is a turbulent time for you all.

We are increasing our efforts to process, dispatch orders in sharply increased volume, and to keep maintaining our customer service during this time. Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve. Thank you for your support and patience.

Unfortunately, most of the shipping carriers are experiencing delivery delays now, due to limited flights, social distancing requirements, and increased parcel volumes. Your order may take 4 – 8 weeks to deliver. Please note that we do not have control over customs and are therefore not able to be responsible for delays that may occur.

We appreciate your patience during this time.


Please take a look at our temporary COVID-19 shipping time update below. (updated on 14 JULY 2020)

Country / Region (all tracked)

Cost

Delivery Time

Hong Kong SAR

FREE

3 - 5 Business days

United Kingdom

FREE

5 - 15 Business days

Australia / New Zealand

FREE

5 - 15 Business days

Canada

FREE

7 - 20 Business days

United States

FREE

10 - 25 Business days

Other European Countries

FREE

20 - 40 Business days

Other International Countries

FREE

20 - 60 Business days

 

Why my orders tracking information does not update for a while?

We are working with well-known carriers. Due to COVID-19, many carriers are experiencing delivery delays now, due to limited flights, social distancing requirements, and increased parcel volumes. Therefore, it may happen that the tracking information is sometimes not updating for a period until it arrives in your country. But no worries, your order is still in transit, and is on the way to your address.

If you have any shipping issues on your order, you could contact the carrier directly (contact information is provided on your order tracking page).

The carriers are doing everything possible to keep delivering during the Coronavirus pandemic. We seek your understanding and patience should this occur.