COVID-19 Impact

COVID-19 FAQ Contact US

 
Coronavirus (COVID-19) Impact


We know that life might just upside down at the moment, and it is a turbulent time for you all.

We are increasing our efforts to process, dispatch orders in sharply increased volume, and to keep maintaining our customer service during this time. Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve. Thank you for your support and patience.

Unfortunately, most of the shipping carriers are experiencing delivery delays now, due to limited flights, social distancing requirements, and increased parcel volumes. Your order may take a longer time to deliver. Please note that we do not have control over customs and are therefore not able to be responsible for delays that may occur.

We appreciate your patience during this time.


Please take a look at our temporary COVID-19 shipping time update below. (Updated: 11 NOV 2020)

Country Country Code Estimated Delivery Period (Days) Rate
Australia AU 7--21 FREE
 Austria AT 7--21 FREE
Belgium BE 7--21 FREE
Brazil BR 14--30 FREE
Canada CA 7--21 FREE
Croatia HR 14--30 FREE
Denmark DK 7--21 FREE
Estonia EE 14--30 FREE
Finland FI 7--21 FREE
France FR 14--30 FREE
Germany De 7--21 FREE
 Gibraltar GI 15-60 FREE
Greece GR 7--21 FREE
Hong Kong HK 15--25 FREE
Hungary HU 7--21 FREE
Ireland IE 7--21 FREE
Israel IL 14--30 FREE
Italy IT 7--21 FREE
Japan JP 7--21 FREE
Latvia LV 7--21 FREE
Lithuania LT 14--30 FREE
Luxembourg LU 7--21 FREE
Malaysia MY 14--30 FREE
Malta MT 14--23 FREE
Mexico MX 14--30 FREE
Netherlands NL 7--21 FREE
New Zealand NZ 7--21 FREE
Norway NO 7--21 FREE
Poland PL 14--30 FREE
Portugal PT 14--30 FREE
Russia RU 7--21 FREE
Saudi Arabia SA 14--30 FREE
Singapore SG 14--24 FREE
Spain ES 7--21 FREE
South Korea KR 7--21 FREE
Sweden SE 7--21 FREE
Switzerland CH 7--21 FREE
Thailand TH 14--30 FREE
Turkey TR 14--30 FREE
Ukraine UA 7--21 FREE
United Kingdom GB 7--21 FREE
United States US 7--21 FREE
OTHERS 14--60 FREE

Why my orders tracking information does not update for a while?

We are working with well-known carriers. Due to COVID-19, many carriers are experiencing delivery delays now, due to limited flights, social distancing requirements, and increased parcel volumes. Therefore, it may happen that the tracking information is sometimes not updating for a period until it arrives in your country. But no worries, your order is still in transit, and is on the way to your address.

If you have any shipping issues on your order, you could contact the carrier directly (contact information is provided on your order tracking page).

The carriers are doing everything possible to keep delivering during the Coronavirus pandemic. We seek your understanding and patience should this occur.