Help Center

Payments & Orders

What methods of payment do you accept?

Why am I charged before my order has shipped?

Can I pay cash upon delivery?

How secure is my online order?

Are there any exchange rates?

Placing Orders

How do I place an order?

Do I need to have an account to order?

Can I purchase multiple products in a single order?

Can I ship the products to an address that does not match my billing address?

How do I know that my order is confirmed?

Shipping & Delivery

Where do you Ship and Deliver to?

I Just placed an order. When will it be shipped?

How long is the shipping time?

Will I receive a tracking number?

Why does the Tracking status show ‘currently unavailable’ or not moving?

What if I didn’t receive my order after 10-30 business days from the moment of getting the shipment notification?

My Existing Order

What if I need to modify the contents of my order?

How do I cancel my order?