Shipping & Handling | XIGO Home store
The shipment of your products is our highest priority and everyday we dispatch hundreds of products to satisfied customers across the world.
However, since the majority of our warehouses are Asia-based, our shipping and handling times can vary and we are therefore unable to offer next day delivery.
Processing Time
Once we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-3 days.
Shipping Time
This refers to the time for the items to be shipped from our warehouse to the destination. For US-based deliveries, we would use ePacket which is a US postal service product which typically takes 7-14 days. For other international deliveries, the shipping time may vary.
Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time xigoeshop.com/pages/order-tracking. Please allow 1 to 3 working days for the tracking information to show. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.
Wrong address disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@xigoeshop.com if you believe you have provided an incorrect shipping address.
Damaged Items
We do ship every item with extra padding. 99.9% of our products arrive in good condition.
If your item arrived damaged, please contact us with:
Your email used at checkout
Your order number
A picture of the damaged product
Our customer service team will reply to you within 24 hours.
Lost/Stolen Packages
XIGO Home Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@xigoeshop.com.
Refund Policy | XIGO Home Store
Our policy lasts 30 days. If 30 days have gone by your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@xigoeshop.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@xigoeshop.com so we can coordinate with you on the next step.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Returns
To return a product, please contact us first at sales@xigoeshop.com
Note
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The creation of XIGO Home Store comes from the life philosophy of “Simplicity, Smartness, Nature”
Our mission is to provide you a simple, smart and vogue lifestyle with the best choice of household items, fashion accessories, and digital products.
We pay attention to every details of our products. Providing high quality goods is always placed at the first of our aims.
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